Repetitive processes drain unncecessary time and money. Humans are great at tasks that involve thinking critically, solving logical problems and finding solutions to problems. However, we shouldn't waste our time on repetitive, low value processes. If you automate these, you get your time back in addition to saving money.
You should automate any process that takes you away from your value-producing work or that forces you to spend more money hiring in extra people to perform these tasks. If it's repetitive and it's boring you or costing you money - automate it.
Not usually. What we find in most cases is that automating processes enables the people who were manually performing these processes to now focus on more value-producing parts of their jobs. Take sales for example, if your salespeople didn't spend so much time inputting and managing data in your CRM, then they would have more time to spend on chasing key accounts.
It depends on how long the process is, how much decision making is involved and what systems you perform the process on currently. All of our work is bespoke and will be part of the ROI calculation performed initially before we move forward with starting the automation. As long as you generate >$100k in revenue, the automation should present a material ROI very quickly.
It depends what your process involves. We have a range of technologies at our disposal and will employ the right one (or mix of them) to efficiently automate your process. Essentially, our automations will take the same steps that a human would to complete your process, just a lot faster and with fewer errors. We'll try and make your process more efficient, too.
Before we start automating anything, we will first run a process assessment, free of charge, to see if your process is suitable for automation. If it is, we'll then run a free ROI calculation which will include the total "cost to automate" weighed up against the money saved (in costs and time). There is no grey area here - the ROI is black and white and we will only usually look to proceed if there is a significant ROI to be had within 12 months.